RETURN AND REFUND POLICY

If you are not completely satisfied with the products of Rideau Florist Ottawa, you may request a refund or replacement. The company guarantees that the flowers they offer will last at least 7 days. Refunds or replacements must be requested by contacting the customer service of Rideau Florist.

An order cannot be cancelled or changed after it has been sent out for delivery or prepared for shipment (i.e. created by the designer). In case an order has been cancelled we keep 10% of the order's total and refund the rest of the sum paid. In case of incomplete/incorrect address, information or phone numbers resulting in non-delivery, no refund is possible due to the infrastructure costs involved and to the fact that flowers is a perishable item.

Email: wecare@rideaufloristottawa.ca
Phone: (613) 800-7406