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Customer service


At Rideau Florist, high end customer service is our prime goal. We know that delivering delicate and perishable gifts like flowers requires skill and expertise. So unlike other service providers and florist Canada has, we take into consideration crucial factors like order request, type of flowers, care guidelines, delivery timeline etc. into consideration before we dispatch the order. This is ensure that all such aspects are taken into account so that only the best quality product reaches the doorstep of your intended recipients, in first class condition. So when you contract Canada florist services with us, you can rest assured of the highest level of product and service standards. All our business processes beginning from procurement of the plants and flowers from suppliers to distribution among skilled locally hand-picked floral arrangement specialists and consultants to final delivery of the product, all follow stringent quality guidelines.


Once an order is processed at our end we ensure that we handle each order with utmost attention to detail. Not only do we take individual instructions into consideration, we also make sure we add thoughtful additions to special requests no matter what the size or value of the order. Right from customised bouquets, to custom required color specifications, type of flower to the final detailing on the packaging and personalised message, we take full responsibility to ensure complete and total satisfaction as far as the execution of the order is concerned.


Unlike other florists in Canada, our suppliers are not middle men or agent. We have direct contact with flower growers and farmers. This ensures that the freshest of flowers are supplied to us daily so that we can in turn provide you with the best quality blossoms from all over to meet your varying needs.  We use only the best and premium quality flowers, which is why we can confidently give our customers a five day freshness guarantee. Each of our wonderful bouquets are personally arranged by trained and skilled personnel and dispatched with utmost care, following specific quality guidelines. We have a specially recruited delivery services which ensure that your orders are delivered in perfect condition on the same day in most cases or overnight, at the most! If the orders are placed before 2.00 pm, we guarantee delivery on the same day itself, within Canada!


We assure you utmost satisfaction and guarantee that the recipients of your thoughtful gifts shall be delighted to see these beautiful floral treats.


We have a reputation for delivering quality products with exceptional standards of service among florists in Canada. However, in the unfortunate case you find our Canada florist services lacking or if our products and services do not meet our promise, we encourage you to get back to us with your concerns and re-order or other requests. This will only help us to serve you better. You can reach us on our toll-free number or email our customer service cell with your order number and our friendly and congenial staff members will see you through your concerns right away.


So next time you think of sending flowers in Canada, get online on our website or give us a call and we shall be happy to deliver!

Our guarantee

Yes, our flowers are truly premium quality! Not only are our suppliers carefully chosen, but each batch of flowers is carefully inspected before acceptance of delivery to ensure that YOU get value for every dollar you spend with us. So deeply do we believe in this customer service philosophy that we go a step ahead and give you a unique ‘5 day freshness guarantee’ from the time of arrangement delivery, a guarantee that only the best canaflora florists will provide!


To speak with customer service representative please click here - LIVE CHAT


If you are looking for florists in Ottawa you have come to the right place. Our florists in Ottawa can provide you with a wide array of floral designs and many types of flowers. Our flower-shop in Ottawa is the most affordable option, and the best variety. We have flowers ranging from roses, tulips, lilies, daisies, and Orchids of all types. Our selection is fresh and comes from our own gardeners. They have passion for what they do and ensure the best selection anywhere.Our Ottawa Florists are offering the greatest prices, and the freshest flowers in the area. They have all sorts of gifts for you and your loved ones to enjoy. If you want a great florist that shows passion and dedication in their work we are the floral shop for you. Our delivery services are available six days a week. This provides convenience, speed, and dedication that no one else provides. If you are looking for deliveries and dependability six days a week this is the floral shop for you.Our Ottawa Florists provide delivery services within 24-48 hours of ordering! Wow, that gives you what you want, when you want it! If you want your flowers to look just as beautiful when they are delivered as they were in the store than this is the floral shop for you! We provide florists that are fast, affordable, and passionate about what they do.If you want flowers in Ottawa and are not sure what kind, or design we can also help you with that! Our florists can help you decide what type of flowers your loved ones might want and what will fit in your budget. If you are interested in seeing what the receiver thinks of your gift first hand than you can choose the Saturday delivery. Our deliveries are satisfaction guaranteed, and budget friendly! So just click the keys on your mouse pad and get started! You won't regret it!




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